Terms And Conditions

Cinori.com.au is a website owned by Cinori Shoes Pty Ltd (ABN 58 075 876 425) ("Licensor").
The Licensor grants Australian Footwear Pty Ltd (ABN 40 168 259 210) ("Licensee") to operate the website and trade as Cinori. Both Licensor and Licensee are subsidiaries within Munro Footwear Group Pty Ltd (ABN 59 614 250 501) known together with its directors, employees and agents as "We", "Our" or "Us". Your access and use of this website is conditional upon your acceptance and compliance with these Terms and Conditions. Your use of and continued access to this website constitutes your agreement to these Terms and Conditions. Acceptance by you of these Terms and Conditions binds you and all of your employees, officers and agents to comply with these Terms and Conditions. Without implying any licence to do so, if you pass on any information contained in the web site to any other person, you should pass on these Terms and Conditions also and draw it to their attention.
You can browse, select and place orders for products available for purchase online. Products are also available in-store.

Use of the Cinori Website is subject to acceptance of these Terms and Conditions.

MID-SEASON SALE - UP TO 50% OFF - TERMS & CONDITIONS

*Applies to selected styles only, prices as marked. Available while stocks last, no rainchecks.

FRENZY - 25% OFF SITEWIDE - TERMS & CONDITIONS

*Offer valid from 12pm Monday 23rd October until 11.59pm Sunday 29th October AEDT.
Offer applies to all full price and sale items. Not valid in conjunction with other offers.
Use code: SALEFRENZY at checkout to apply discount.

BLACK FRIDAY SALE EVENT - 25% OFF SITEWIDE - TERMS & CONDITIONS

*Offer valid from 8.30am Monday 20th November until 11.59pm Monday 27th November 2023 AEDT.
Offer applies to all full price and sale items. Not valid in conjunction with other offers. While stocks last.
Use code: FRIDAYSALE at checkout to apply discount.

Second Pair 1/2 Price Storewide - extended:

Offer starts Monday, 19 June at 8AM AEST and ends Sunday 16 July 11:59 pm AEST.
Use code BUY2 at checkout.

Second pair must be included in the same transaction as the first pair. The second pair must be of equal or lesser value. Discount will be applied proportionally to both pairs. Offer not available in conjunction with any other offer. If you cancel or return your items, the value of the discount against the returned item as specified on your receipt will be deducted from the return.

Second Pair 1/2 Price Storewide EXTENDED:

Offer extension starts Monday, 8 May 12AM AEST and ends Sunday 14 May 11:59 pm AEST.
Use code TWOPAIRS at checkout.

Second pair must be included in the same transaction as the first pair. The second pair must be of equal or lesser value. Discount will be applied proportionally to both pairs. Offer not available in conjunction with any other offer. If you cancel or return your items, the value of the discount against the returned item as specified on your receipt will be deducted from the return.

Mid-Season Sale:

*Offer applies to selected styles only. Prices as marked. While stocks last. No rainchecks.

Second Pair 1/2 Price on Sale Styles:

Offer starts Wednesday 4 January at 8AM AEDT and ends Monday 16 January 11:59 pm AEDT.

Use code SALEON2 at checkout.

Second pair must be included in the same transaction as the first pair. The second pair must be of equal or lesser value. Discount will be applied proportionally to both pairs. Offer not available in conjunction with any other offer. If you cancel or return your items, the value of the discount against the returned item as specified on your receipt will be deducted from the return.

Take A Further 30% Off Sale Styles:

Offer starts Tuesday, 1 August at 8AM AEDT and ends Monday, 14 August 11:59 pm AEDT.

Use code SALE30 at checkout.

Available online and in-store. Offer applies to sale/markdown styles only. Offer not available in conjunction with any other promotion. While stocks last.

All Sale Sandals $99 & Under:

Offer starts Tuesday 21 February at 8AM AEDT and ends Sunday 12 March 11:59 pm AEDT.

Available online and in-store. Prices as marked. Offer not available in conjunction with any other promotion. While stocks last.

All Sale Ankle Boots $99 & Under:

Offer starts Wednesday, 16 August at 8AM AEST and ends Tuesday, 22 August 11:59 pm AEST.

Available online and in-store. Prices as marked. Offer not available in conjunction with any other promotion. While stocks last.

25% Off ALL Sandals:

Offer starts Tuesday 31 January at 8AM AEDT and ends Monday 20 February11:59 pm AEDT.

Use code SNDLSALE at checkout.

Available online and in-store. Offer applies to full-price and sale items. Offer not available in conjunction with any other promotion. While stocks last.

25% Off Boots:

Offer starts Tuesday, 18 July at 8AM AEST and ends Monday 31 July 11:59 pm AEST.

Use code BOOTSNOW at checkout.

Available online and in-store. Offer applies to full-price and sale items. Offer not available in conjunction with any other promotion. While stocks last.

25% Off Storewide

*25% Off Storewide offer starts Thursday, 8 June at 8AM AEDT and ends Sunday, 18 June 11:59 pm AEDT.

Use code TWENTYFIVE at checkout.

Not valid in conjunction with any other offer. Offer available sitewide, including New Arrivals and Already Reduced. While stocks last.

Second Pair Half Price on Full Price only

Homepage

Promotional Codes will be provided via email such as a sign up or birthday voucher

Each Promotional Code will be subject to specific terms & conditions specified at the time the Promo Code is issued

Only one Promotional Code can be used against an order at any one time unless otherwise stated within that codes specific Terms and Conditions.

A Promotional Code can’t be applied to an order after that order has been placed.

If any exclusions apply to that Promotional Code, it will be outlined within the relevant codes specific Terms and Conditions.

If the Promotional Code has expired, you won’t be able use it.

Promotional Codes are non-transferable and cannot be exchanged for cash. If you receive a Promotional Code, it can only be used by you for the purpose for which it was issued.

When returning an item purchased with a voucher/promo code, your refund or exchange value will be equal to the final discounted price that you paid for the item.

Every effort has been made to ensure the information contained on the Website is correct, however Cinori makes no warranty as to the accuracy, comprehensiveness, or correctness of any products on the Website, and provides all products on an "as is" basis.

Cinori, including our partners, directors, officers, shareholders, employees, agents, contractors, and other third parties associated with running the Website, to the maximum extent permitted by law, disclaim all liability and responsibility for any loss or damage that might be suffered by you or any third party caused by the Website or the products sold on it INCLUDING, WITHOUT LIMITATION, LOSS OR DAMAGE SUFFERED AS A RESULT OF NEGLIGENCE.

1. Information on how to enter and the prize form part of these Terms and Conditions. Participation in Munro Footwear Group Customer Feedback Competition ("Competition") is deemed acceptance of these Terms and Conditions.

Promoter

2. The promoter is Feedback ASAP Pty Ltd (ABN 53 146 056 331) St Kilda Rd Towers, Level 1, 1 Queens Road, Melbourne Victoria 3004.

Competition Period

3. The period of this Competition begins at 12:00:00am (AEDT) on 1st of Jul 2023 and ends at 11:59:59pm (AEST) on 31st Dec 2023. (“Competition Period”).

Eligibility to Enter

4. Entry is only open to Australian residents aged 18 years and over who are current and former customers of Munro Footwear Group brands which include Midas, Cinori, Mountfords, Williams, Mathers and Big Brand Shoe Clearance have received a promotional SMS or email from the Promoter.

5. Employees (and their Immediate Family Members) of the Promoter or of Munro Footwear Group, or any related body corporate of the Promoter or Munro Footwear Group as well as any agency associated with this Competition are ineligible to enter. Immediate Family Members means any of the following: spouse, ex-spouse, de-facto, ex-de-facto, child, or stepchild (whether natural or by adoption), parent, stepparent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, stepbrother, stepsister or first cousin.

How to Enter

6. To enter the Competition, an eligible entrant must complete one of the following mechanics during the Promotional Period:

(A)  Email Entry: (i) click on the link provided in the email that they receive from the Promoter to be directed to the promotional website; and (ii) input the requested personal details and answer all the questions in the survey as prompted on the promotional survey and submit the fully completed survey.

(B) SMS Entry: (i) click on the link provided in the SMS that they receive from the Promoter or via text instructions on the feedback cards provided in selected stores to be directed to the promotional website; and (ii) input the requested personal details and answer all the questions in the survey as prompted on the promotional website and submit the fully completed survey.

7. For the sake of clarity, the entrant will be the person whose name is registered on the Munro Footwear Group brands (Midas, Cinori, Mountfords, Williams, Mathers, and Big Brand Shoe Clearance) account relevant to the mobile phone number submitted on entry (for 1800 entry), the mobile phone used to enter (for SMS entry), or email address (Website Entry)

8. Only one (1) entry permitted per feedback request.

Prize Draws

9. Entries open and close for the draws on the dates and times specified in the table below. The prize draws will be conducted by Feedback ASAP Pty Ltd, St. Kilda Rd Towers, Level 1, 1 Queens Road Melbourne, Victoria 3004 at 12noon on the dates specified in the table below.

10. The winner of each prize draw period will be notified by telephone or email within two (2) days of the draw. If the winner location is in the ACT they will be contacted by mail. The winner’s name will be published www.munrofootweargroup.com.au within 7 days of the relevant draw.

Prize

11. Each valid entry drawn from the prize draws will win a $1,000 Mastercard Gift Card.

12. The Mastercard Gift Card will be posted to the winner by registered mail and is valid until the date shown on the front of the Card. The Mastercard Gift Card is subject to its terms of issue and may not be accepted by all retailers. The Promoter accepts no liability for a defective Gift Card however, if necessary, will provide reasonable assistance to a winner to ensure a replacement Mastercard Gift Card is provided.

13. Any ancillary costs associated with redeeming the Mastercard Gift Card not included. Any unused balance of the Mastercard Gift Card will not be awarded as cash. Redemption of the Mastercard Gift Card is subject to any terms and conditions of the issuer including those specified on the Mastercard Gift Card.

Unclaimed Prize Draw

14. If a prize is still unclaimed after three calendar months of the original prize draw, the Promoter will conduct a further draw for the prize, subject to any directions from any regulatory authority. The unclaimed prize draws will be conducted at the same time and place as the original draws. The dates for these additional draws would be on 10 Jan 2024, and 10 Apr 2024.

15. The winner of an unclaimed prize draw will be notified by telephone or email within two (2) days of the draw. If the winner location is in the ACT they will be contacted by mail. The winner's name will be published on www.munrofootweargroup.com.au within 7 days of the prize draw.

General

16. This is not a game of skill. The prize winners will be selected by Feedback ASAP Pty Ltd at random through an automatic selection process.

17. Incomplete entries will be deemed invalid and removed from the draws. The promoter's decision is final, and no correspondence will be entered into.

18. The total value of the prize pool is AU$2,000.

19. The prize is not transferable or exchangeable and cannot be taken in any other form (including not being able to be taken as cash).

20. Subject to the unclaimed prize draw clause 14, if for any reason a winner does not take possession of their prize by the times stipulated by the Promoter, then the prize will be forfeited.

21. The draw will be conducted by Feedback ASAP, St. Kilda Rd Towers, Level 1, 1 Queens Road Melbourne, Victoria 3004.

22. Any entrant (who the Promoter automatically enters the Competition when they provide Feedback) who no longer wishes to participate in the Competition can email support@feedbackasap.com and request for their entry to be removed from the relevant draw.

Liability, Indemnity and Warranties   

23. Subject to regulatory requirements, the Promoter may cancel, modify, suspend, or delay the Promotion at any time if something happens that is beyond its reasonable control, including for any technical or operational reason or by reason of anything which corrupts or affects the administration, security, fairness, integrity, or proper conduct of this Promotion.

24. Costs associated with completing the survey remain your responsibility and may vary depending on the telecommunications provider used.

Privacy

25. The Promoter may collect and use personal information submitted by you for the purpose of conducting the Promotion. Personal information may be provided to third party organisations, including but not limited to agents, contractors and service providers that assist in maintaining the survey functionality and/or conducting the Promotion, and, if required may be provided to Australian regulatory authorities. You can stop this information being used for this purpose by contacting the Promoter. All personal information will be stored at the office of the Promoter. A copy of the Promoter’s Privacy Policy in relation to the treatment of personal information collected can be found at www.feedbackasap.com

Refunds will only be issued in accordance with our returns policy and will only be made to the original account used for payment. In some limited circumstances we may make a refund to an alternate account if the original has been cancelled or is not available.

Cinori will not consider requests for refunds after 30 days of purchase unless the product is deemed faulty by our Customer Service operator.

If you used a voucher with a minimum spend on an order and wish to return one of the items in that order please note the following:

• Should the return of an item cause the total value of the non-returned items to be less than the minimum spend of the voucher, you will receive a refund for the item value less the voucher amount. This is because the voucher is no longer eligible to be used on the order as it does not meet the minimum spend requirement.
• Should the total value of the non-returned items be greater than the minimum spend, the voucher will be applied to the remaining total value of the order and you will receive a refund for the item/s returned.

For more information on refunds, please see our Returns Policy.

The risk of loss of goods shall be passed to you upon our delivery of the product to Cinori's nominated delivery company. In the case of New Zealand deliveries you authorise for the goods to be left at your specified address and your order will have been taken to be delivered as if they had been signed for. Cinori will not be held responsible for any loss, damage or liability as a result of this authority.

The Website may contain links to other websites on the Internet that are owned and operated by third parties. You acknowledge that we are not responsible for the operation of or content located on or through any such other website.

• Vouchers are issued in Australian dollars (AUD).
• Vouchers are issued on a one-time use per customer and are taken off the total invoice amount.
• Limit of one voucher per order can be used.
• Vouchers are not applicable to sale items unless stated otherwise.
• No cash redemption for a voucher code is possible.
• To redeem a voucher code, enter it at the checkout under "Voucher Code" and click "Apply".
• If you return an item that was purchased using a voucher, you will be issued a new voucher provided that the item is returned before the voucher expiry date.

By submitting your email address on the promotional pages on Cinori.com.au you agree to receive our Cinori newsletter with updates on new arrivals, competitions, promotions and sales. Please read our Privacy Policy for more information.

This contract will be governed by the laws of Victoria, Australia. Any dispute arising out of your use of the Website, or the products purchased on it, will be subject to the exclusive courts of that jurisdiction.

When you register your personal details to establish an account or to place an order, a secure server is used. Secure Sockets Layer (SSL) encrypts the information you send through this website. Cinori makes no warranty in respect of the strength or effectiveness of that encryption and accept no responsibility for events arising from unauthorised access of the information you provide.

All information, text, material, graphics, software and advertisements on the Website are Copyright (c) of Cinori its suppliers and/or licensors, unless expressly indicated as otherwise.

The Website content is protected by Australian and international copyright and trade mark laws.

You must not modify, copy or distribute the Website content in any way except as expressly provided for on the website or expressly authorised in writing by Cinori.

You must not frame or embed in another website any of the material appearing on this website without our prior written consent.

You may use the content of this Website only for the purpose of shopping on this Website or placing an order on this Website and for no other purpose.

Cinori reserves the right to change these Terms and Conditions of its service without informing you. You should check our Website regularly for any updated Terms and Conditions.

The Terms and Conditions for existing orders shall be upheld by Cinori.

You can find our contact details on our Contact Us page.