terms and conditions

Cinori.com.au is the shopping website of Cinori Shoes Pty Limited (Website) that allows consumers to browse, select and purchase products from  Cinori Shoes Pty Ltd ABN 58 075 876 425 (Cinori).

Use of the Cinori Website is subject to acceptance of these Terms and Conditions.

PROMOTION

Second Pair Half Price on Full Price only
Offer available on Full Price product for a limited time only or while stocks last. Offer available online & in-store. If both products are eligible for the discount, the discount will apply to the lowest value item. Not available in conjunction with any other promotion and only applicable in the one transaction. When returning one item, the item you do keep will revert to full price, and this will be reflected in your refund. Excludes new & existing lay-bys, shoe care & gift cards.

OTHER PROMOTIONS

Promotional Codes will be provided via email such as a sign up or birthday voucher

Each Promotional Code will be subject to specific terms & conditions specified at the time the Promo Code is issued

Only one Promotional Code can be used against an order at any one time unless otherwise stated within that codes specific Terms and Conditions.

A Promotional Code can’t be applied to an order after that order has been placed.

If any exclusions apply to that Promotional Code, it will be outlined within the relevant codes specific Terms and Conditions.

If the Promotional Code has expired, you won’t be able use it.

Promotional Codes are non-transferable and cannot be exchanged for cash. If you receive a Promotional Code, it can only be used by you for the purpose for which it was issued.

When returning an item purchased with a voucher/promo code, your refund or exchange value will be equal to the final discounted price that you paid for the item.

DISCLAIMER & LIABILITY

Every effort has been made to ensure the information contained on the Website is correct, however Cinori makes no warranty as to the accuracy, comprehensiveness, or correctness of any products on the Website, and provides all products on an "as is" basis.

Cinori, including our partners, directors, officers, shareholders, employees, agents, contractors, and other third parties associated with running the Website, to the maximum extent permitted by law, disclaim all liability and responsibility for any loss or damage that might be suffered by you or any third party caused by the Website or the products sold on it INCLUDING, WITHOUT LIMITATION, LOSS OR DAMAGE SUFFERED AS A RESULT OF NEGLIGENCE.

PRIVACY

For information on how we collect and handle personal information please see our Privacy Policy.

PERSONAL INFORMATION

In order to purchase products from the Website, you will need to create a Cinori account prior to making a purchase.  You must also create a Cinori account to engage with the Cinori community to make comments on our Website.

As an account holder you are required to provide Cinori with accurate personal information including a valid email address. Provision of another person’s details as your own will not be deemed acceptable.

As an aide to fraud prevention we may require proof of identification of the cardholder prior to releasing the order.

Any personal information collected by Cinori shall not be disclosed to any third party unrelated to Cinori’s business unless such a disclosure is authorised or required by law, or you have expressly consented to such a disclosure. Cinori otherwise relies on its Privacy Policy.

We mainly communicate through email, if you wish to unsubscribe please click the unsubscribe link at the bottom of each promotional email and we will opt you out of the mailing list without any cost. If you continue to receive unwanted emails please contact Customer Service immediately. 

CREDIT CARD INFORMATION & PAYMENT

Credit card information collected for the purpose of payment of products purchased at Cinori will be stored securely using a PCI DSS compliant solution.

Credit card information will be masked on your account and will not be visible to Cinori Customer Service operators.

Provision of credit card information as payment for the product/s constitutes an agreement for your purchase of the selected product/s.

You must not pay or attempt to pay for product/s using fraudulent credit card information.

SECURITY OF YOUR ACCOUNT

If you create an account with Cinori you will be required to provide a password. You acknowledge that you are solely responsible for maintaining the security of your password.

Each time you use the password, you will be deemed to be authorised to access and use the Website in a manner consistent with these Terms & Conditions. This means that you are responsible for any products purchased using your account details.

You must notify Cinori if at any time you believe someone has access to your password. 

REVIEWS AND COMMENTS

You may post reviews and make comments on the content on our Website. The content however must not be illegal, obscene, threatening, defamatory, infringing of intellectual property rights, invasive of privacy, or otherwise objectionable to third parties and is not permitted to consist of or contain software viruses, commercial solicitation, mass mailings, or any form of "spam." Cinori reserves the right to remove such content at any time, and without notice to you.

If you post content, and unless we indicate otherwise, you grant Cinori a nonexclusive, royalty-free, perpetual, irrevocable right to use, reproduce, modify, adapt, publish, distribute, and display such content on its Website and on any other marketing material Cinori may create.

If you opt out of the Post a review email it will unsubscribe you from those communications only. The user will still get the promotional emails if subscribed but will not get the review email for the purchased product.

PRICING AND GST

All prices on the Website are quoted in Australian dollars and include GST.

GST of 15% applies to all New Zealand orders. More information can be found on the New Zealand government customs pages.

All prices are subject to change. All prices displayed on this Website are only valid online at the time shown.

STOCK AVAILABILITY

Cinori attempts to present the availability of stock accurately however stock availability constantly varies and is only valid at the time shown.

If an ordered item isn't available or we are unable to fulfill your order we may attempt to arrange an alternative item or will provide a full refund.

For more information please see our Delivery Policy page.

CUSTOMER COMMUNICATIONS

For information on how Cinori will communicate with you please see our Privacy Policy.

ORDER CANCELLATIONS

Once you have placed your order, Cinori are unable to cancel, add, remove or make changes to your order including your delivery details, items, colours, sizes or removing the items from your order.

Cinori also reserves the right to cancel your order if:

  • You provide an unauthorised credit card
  • We are unable to process payment on the credit card provided
  • You provide invalid personal details
  • If, when required, you cannot provide acceptable proof of identity
  • The product has become unavailable
  • If, for any reason, we don't reasonably believe we can successfully complete delivery

Cinori will attempt to notify you before cancelling your order.

SUSPENSION, TERMINATION AND EFFECT OF TERMINATION

If you breach these terms and conditions, Cinori reserves the right to suspend or terminate your account at any time without prior notice to you. If your account is suspended or terminated, you will not be able to access the Website.

If you are awaiting delivery of products, Cinori reserves the right to cancel your order. A refund may be issued to the credit card provided during the purchase process.

DELIVERY

For information on delivery, please see our Delivery Policy page.

RETURNS

Cinori offers a 30-Day Return Policy. This policy includes rights you are entitled to under the Australian Consumer Law.

For returns details please see the  Return Policy.

For returns from countries other than Australia, of shoes purchased at Cinori, the cost of shipping must be paid in full by you prior to acceptance by Cinori.

If the product is faulty when you receive it you may choose to return the product to Cinori for a full refund. Faults will be assessed by our Customer Service Team and we may also consult with the supplier or manufacturer. If the product is found to be faulty you will receive a full refund.

For more information on our returns policy, please see our Returns Policy.

*Note: All Afterpay orders made online must also be returned and refunded in full, no exchanges can be provided.

REFUNDS

Refunds will only be issued in accordance with our returns policy and will only be made to the original account used for payment. In some limited circumstances we may make a refund to an alternate account if the original has been cancelled or is not available.

Cinori will not consider requests for refunds after 30 days of purchase unless the product is deemed faulty by our Customer Service operator.

If you used a voucher with a minimum spend on an order and wish to return one of the items in that order please note the following:

  • Should the return of an item cause the total value of the non-returned items to be less than the minimum spend of the voucher, you will receive a refund for the item value less the voucher amount. This is because the voucher is no longer eligible to be used on the order as it does not meet the minimum spend requirement.
  • Should the total value of the non-returned items be greater than the minimum spend, the voucher will be applied to the remaining total value of the order and you will receive a refund for the item/s returned.

For more information on refunds, please see our Returns Policy.

LOSS OF GOODS

The risk of loss of goods shall be passed to you upon our delivery of the product to Cinori's nominated delivery company. In the case of New Zealand deliveries you authorise for the goods to be left at your specified address and your order will have been taken to be delivered as if they had been signed for. Cinori will not be held responsible for any loss, damage or liability as a result of this authority.

LINKS

The Website may contain links to other websites on the Internet that are owned and operated by third parties. You acknowledge that we are not responsible for the operation of or content located on or through any such other website.

VOUCHERS

  • Vouchers are issued in Australian dollars (AUD).
  • Vouchers are issued on a one-time use per customer and are taken off the total invoice amount.
  • Limit of one voucher per order can be used.
  • Vouchers are not applicable to sale items unless stated otherwise.
  • No cash redemption for a voucher code is possible.
  • To redeem a voucher code, enter it at the checkout under "Voucher Code" and click "Apply".
  • If you return an item that was purchased using a voucher, you will be issued a new voucher provided that the item is returned before the voucher expiry date.

PROMOTIONS

By submitting your email address on the promotional pages on cinori.com.au you agree to receive our Cinori newsletter with updates on new arrivals, competitions, promotions and sales. Please read our Privacy Policy for more information.

DISPUTES

This contract will be governed by the laws of Victoria, Australia. Any dispute arising out of your use of the Website, or the products purchased on it, will be subject to the exclusive courts of that jurisdiction.

SECURITY

When you register your personal details to establish an account or to place an order, a secure server is used. Secure Sockets Layer (SSL) encrypts the information you send through this website. Cinori makes no warranty in respect of the strength or effectiveness of that encryption and accept no responsibility for events arising from unauthorised access of the information you provide.

COPYRIGHT

All information, text, material, graphics, software and advertisements on the Website are Copyright (c) of Cinori its suppliers and/or licensors, unless expressly indicated as otherwise.

The Website content is protected by Australian and international copyright and trade mark laws.

You must not modify, copy or distribute the Website content in any way except as expressly provided for on the website or expressly authorised in writing by Cinori.

You must not frame or embed in another website any of the material appearing on this website without our prior written consent.

You may use the content of this Website only for the purpose of shopping on this Website or placing an order on this Website and for no other purpose.

CHANGES TO TERMS AND CONDITIONS

Cinori reserves the right to change these Terms and Conditions of its service without informing you. You should check our Website regularly for any updated Terms and Conditions.

The Terms and Conditions for existing orders shall be upheld by Cinori.

CONTACT US

You can find our contact details on our Contact Us page.

Terms and Conditions of Cinori Django & Juliette x Kirsten Jackson Instagram Competition - October 2020

Commences 9:00 AEDT Thursday 8th October 2020 Closes 23:59pm AEDT Wednesday 14th October 2020

These are the terms and conditions (Terms), including the conditions of entry, which apply to the trade promotion (Promotion) being conducted by Cinori Shoes Pty Ltd ABN 58 075 876 425

By entering the Promotion, each entrant accepts these Terms and agrees that the Promotion will be conducted in accordance with, and the entrants’ rights will be governed by these terms.

The Promotion commences at 09:00am AEST Thursday 8th October 2020 and closes at 23:59pm AEDT Wednesday 14th October 2020 (Promotion Period). Entries will not be valid unless made during the Promotion Period.

Entry is free and is open to residents of Australia, who enter the Promotion in accordance with the conditions of entry below. Entrants must be aged 18 years or older. Employees of Cinori Shoes (and associated companies) and their immediate families are not permitted to enter.

To enter, entrants must be following the Cinori Shoes and Django & Juliette Instagram account and comment & tag a friend on any of the posts, within the Promotion Period.

There will be 1 prize (1 winner). The prize pool will consist of;

• 1 x Kirsten Jackson Artwork (to the value of $790) & 1 x Cinori Shoes Online Voucher (to the value of $500)

The prize is valid for redemption until January 31st 2020. This prize is non-transferable, cannot be redeemed for cash, and will expire if not used by the date referred to above.

The winner of the prize must take the prize as described and on the conditions stated in these Terms, and the prize cannot be used in conjunction with any other offer.

Cinori Shoes reserves the right to verify the validity of entries and reserves the right to disqualify any entrant for tampering with the entry process or for submitting an entry which is not in accordance with these Terms.

The prize draw will take place at 12.00pm AEDT on Thursday 15th October 2020. Entrants to the prize are not required to be present at the draw to win the prize. The winner will be drawn at random.

The prize winner will be announced on Cinori Shoes Instagram, on Thursday 15th October 2020. The winner will be contacted via Instagram direct message.

The prize winner will need to respond confirming their acceptance of the prize within 45 days of the notification date. Non-response from the prize winner will result in the prize being forfeit and another winner will be drawn randomly from the pool of entrants.

Cinori Shoes reserves the right to alter, extend, delete or change the promotion without notice.

If for any reason this Promotion is not capable of running as planned including tampering, unauthorised intervention, fraud or any other causes beyond the control of the Promoter which corrupt or affect the administration security, fairness integrity or proper conduct of this Promotion, Cinori Shoes reserves the right (subject to any written direction given by a relevant Regulatory Authority) to disqualify any individual who tampers with the entry process, and to cancel, terminate, modify or suspend the Promotion. All entries will be the property of Cinori Shoes. Personal information may be used to communicate with entrants. Entrants are able to obtain a copy of Cinori Shoes privacy policy by contacting Cinori Shoes or heading to https://www.cinori.com.au/privacy-policy Cinori Shoes is not responsible for any loss, damage or injury suffered or claimed (including, but not limited to, indirect or consequential loss or damage, personal injury or death, and direct or indirect loss or damage) by an entrant in relation to entering or participating in this Promotion or taking or using the prize offered except where that loss, damage or injury was caused by breach of these Terms by Cinori Shoes or the willful or negligent acts or omissions of Cinori Shoes. To avoid any doubt, Cinori Shoes shall not be liable for loss caused by technical and mechanical malfunction which is outside the control of Cinori Shoes.

This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Instagram, Pinterest or YouTube. NSW Permit Number: LTPM/20/05579