Cinori.com.au 14 Day Exchange Policy

At Cinori.com.au we know sometimes you have a change of heart about your purchase.

Provided you return your purchase in its original unworn condition, in its original box and with proof of purchase within 14 days, we will allow you to exchange it for something else.

Please note you the consumer will need to pay the freight back to our warehouse. A postage charge of $15 will be charged for your replacement pair to be sent out.

Shipping & Returns

Refunds

We hope that you’ll be happy with your purchases but we understand that somtimes some things don't work out.

To return an item for a refund, simply return your purchase to us unworn, in its original condition and box within 14 days from the date of invoice. Make sure you enclose the original receipt.

Return goods to:

Cinori.com.au, 100 Cromwell Street Collingwood, Vic, 3066.

Sorry, but we are unable to give credits.

When you return goods to us please use a reliable method of postage, as Cinori.com.au is not responsible for any items you return that go missing or become damaged in transit.

Refunds will be credited to the credit card you used to purchase the goods within 1-5 working days of receiving them at our warehouse (allow for weekends public holidays etc)

A refund will not be processed if the goods returned do not conform with our returns policy and a return shipping fee charged.

You the customer are responsible for postage costs back to our warehouse when returning an item for exchange.

You will not be charged postage for your first replacement pair, however should you need to replace shoes for a different size more than once, you will be charged $10 postage each time thereafter.

Exchanges

Please make your selection carefully as we can only exchange an item for the same style in a different size within 14 days of the invoice date, subject to availability.

If you need to exchange an item for a different size, simply e-mail billy@cinori.com.au as soon as possible with the size you require so we can reserve it for you.

Exchanged items will only be dispatched when the incorrect size has been returned unworn, in its original condition and box within 14 days of purchase. Please also enclose the original receipt.

Return goods to:

Cinori.com.au, 100 Cromwell Street Collingwood, Vic, 3066.

You the customer are responsible for postage costs back to our warehouse when returning an item for exchange.

You will not be charged postage for your first replacement pair, however should you need to replace shoes for a different size more than once, you will be charged $10 postage each time thereafter.

Faulty goods

You may return faulty items purchased on-line for a refund or exchange within three months of purchase with proof of purchase – receipt or credit card statement.

If you intend to return a faulty item, please notify billy@cinori.com.au for advice before returning the item.

Goods received will be inspected for manufacturing faults.

Items deemed subject to fair wear and tear will not be accepted as faulty. You will be notified and the goods will be returned to you at your own expense.

We will refund you for goods deemed faulty, including any postage you paid to receive the goods, and will credit the amount to the credit card you used to purchase the goods.

Goods received in error

If the goods you receive are not what you ordered please notify billy@cinori.com.au as soon as possible.

Customer complaints and feedback

At Cinori.com.au we continually strive to improve the service that we offer our customers.

If you are unhappy with any aspect of our service or product please advise us using the e-mail address below so we can address the issue at hand and try to put things right.
billy@cinori.com.au
To contact us by phone, please call Bill on 0409 585 919

We also welcome any positive feedback and ideas that we can pass on to the team to improve the quality of our service and website so please feel free to email the above address at anytime.

Cinori.com.au reserves the right to make changes to our plicies in the future. Please make a note to check back from time to time.

Privacy Policy

At Cinori.com.au we take your privacy very seriously! We do not distribute, rent or sell any of your personal information. We will endeavour, at all times, to protect your privacy and confidentiality and apply the relevant privacy legislation.

Collection of Information

In order to properly conduct our services we collect information about you via Cinori.com.au website. Any information that we collect from you will be used to improve your registration experience.

We have taken appropriate measures to ensure your information is protected. All information provided by you via our site – from credit card details to online forms – is encrypted using SSL (Secure Socket Layer) technology and stored in a secure manner. Without your expressed consent we do not disclose personal information to any third parties.

For your security we do not store your credit card information, once your payment has been approved your credit card information is destroyed.

What about Cookies?

Cinori.com.au uses session level cookies. This is a unique ID which is given to each visitor and the information collected is stored in a temporary location on the server. When the user leaves the site the session level information is destroyed. No persistent cookies are used.

If you would like to communicate with us on this issue please use the contact us form to the right of this text.

Visit www.privacy.gov.au for further information about privacy legislation.



Cinori.com.au 14 Day Exchange Policy At Cinori.com.au we know sometimes you have a change of heart about your purchase. Provided you return your purchase in its original unworn condition, in its original box and with proof of purchase within 14 days, we will allow you to exchange it for something else. Please note you the consumer will need to pay the freight back to our warehouse. A postage charge of $15 will be charged for your replacement pair to be sent out. Shipping & Returns Refunds We hope that you’ll be happy with your purchases but we understand that somtimes some things don't work out. To return an item for a refund, simply return your purchase to us unworn, in its original condition and box within 14 days from the date of invoice. Make sure you enclose the original receipt. Return goods to: Cinori.com.au, 100 Cromwell Street Collingwood, Vic, 3066. Sorry, but we are unable to give credits. When you return goods to us please use a reliable method of postage, as Cinori.com.au is not responsible for any items you return that go missing or become damaged in transit. Refunds will be credited to the credit card you used to purchase the goods within 1-5 working days of receiving them at our warehouse (allow for weekends public holidays etc) A refund will not be processed if the goods returned do not conform with our returns policy and a return shipping fee charged. You the customer are responsible for postage costs back to our warehouse when returning an item for exchange. You will not be charged postage for your first replacement pair, however should you need to replace shoes for a different size more than once, you will be charged $10 postage each time thereafter. Exchanges Please make your selection carefully as we can only exchange an item for the same style in a different size within 14 days of the invoice date, subject to availability. If you need to exchange an item for a different size, simply e-mail billy@cinori.com.au as soon as possible with the size you require so we can reserve it for you. Exchanged items will only be dispatched when the incorrect size has been returned unworn, in its original condition and box within 14 days of purchase. Please also enclose the original receipt. Return goods to: Cinori.com.au, 100 Cromwell Street Collingwood, Vic, 3066. You the customer are responsible for postage costs back to our warehouse when returning an item for exchange. You will not be charged postage for your first replacement pair, however should you need to replace shoes for a different size more than once, you will be charged $10 postage each time thereafter. Faulty goods You may return faulty items purchased on-line for a refund or exchange within three months of purchase with proof of purchase – receipt or credit card statement. If you intend to return a faulty item, please notify billy@cinori.com.au for advice before returning the item. Goods received will be inspected for manufacturing faults. Items deemed subject to fair wear and tear will not be accepted as faulty. You will be notified and the goods will be returned to you at your own expense. We will refund you for goods deemed faulty, including any postage you paid to receive the goods, and will credit the amount to the credit card you used to purchase the goods. Goods received in error If the goods you receive are not what you ordered please notify billy@cinori.com.au as soon as possible. Customer complaints and feedback At Cinori.com.au we continually strive to improve the service that we offer our customers. If you are unhappy with any aspect of our service or product please advise us using the e-mail address below so we can address the issue at hand and try to put things right. billy@cinori.com.au To contact us by phone, please call Bill on 0409 585 919 We also welcome any positive feedback and ideas that we can pass on to the team to improve the quality of our service and website so please feel free to email the above address at anytime. Cinori.com.au reserves the right to make changes to our plicies in the future. Please make a note to check back from time to time. Privacy Policy At Cinori.com.au we take your privacy very seriously! We do not distribute, rent or sell any of your personal information. We will endeavour, at all times, to protect your privacy and confidentiality and apply the relevant privacy legislation. Collection of Information In order to properly conduct our services we collect information about you via Cinori.com.au website. Any information that we collect from you will be used to improve your registration experience. We have taken appropriate measures to ensure your information is protected. All information provided by you via our site – from credit card details to online forms – is encrypted using SSL (Secure Socket Layer) technology and stored in a secure manner. Without your expressed consent we do not disclose personal information to any third parties. For your security we do not store your credit card information, once your payment has been approved your credit card information is destroyed. What about Cookies? Cinori.com.au uses session level cookies. This is a unique ID which is given to each visitor and the information collected is stored in a temporary location on the server. When the user leaves the site the session level information is destroyed. No persistent cookies are used. If you would like to communicate with us on this issue please use the contact us form to the right of this text. Visit www.privacy.gov.au for further information about privacy legislation.
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